2nd Line IT Support Technician - Immediate Start

Back to Job Search

2nd Line IT Support Technician - Immediate Start

  • Location

    Mold, Flintshire

  • Sector:


  • Job Type:


  • Salary:

    £22000.00 - £30000.00 per annum

  • Contact:

    Alex Drury

  • Contact email:


  • Job Ref:


  • Published:

    about 3 years ago

  • Expiry Date:


  • Startdate:


Our client is a well-established, growing communications business. They take great pride in saving customers money and building lasting relationships. This business is ever evolving just like technology, our client is always looking for ways in which new technology and products can benefit its clients.

Typical responsibilities for this position will include:

  • Remotely accessing customer environments to carry out detailed fault diagnostics
  • Providing excellent levels of customer service at all time
  • Travelling to customer sites as required for planned meetings or project work
  • Taking escalated calls from customers around the UK
  • Running daily checks on backups and carrying out preventative maintenance on customer environments
  • Preparing and building customer equipment as required
  • Completing small projects as required, including researching and testing new products and technologies
  • The successful candidate will have prior experience in a busy help desk environment and have commercial experience in areas such as:
  • Active Directory
  • Microsoft Exchange
  • Windows 10
  • Office 365
  • VMware and Citrix administration
  • Network fault finding and diagnostics
  • Network cabling and patching
  • Backup technologies
  • Experience with VOIP
  • Attractive salary package dependent upon experience


  • Competitive salary
  • 20 Days holiday + Bank Holidays + Birthday day off
  • Holidays increase YOY
  • Employee of the month scheme £100
  • Quarterly team activities
  • Free staff parking

To apply, please send a copy of your CV and a covering letter or, alternatively, submit your application via the link below.

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy h t t p : / / w w w . n m s r e c r u i t . c o m / p r i v a c y - p o l i c i e s on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or the GDPR please contact us on a d m i n @ n m s r e c r u i t . c o m