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2nd Line IT Support Technician - Immediate Start

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2nd Line IT Support Technician - Immediate Start

  • Location

    Mold, Flintshire

  • Sector:

    Commercial

  • Job Type:

    Permanent

  • Salary:

    £22000.00 - £30000.00 per annum

  • Contact:

    Alex Drury

  • Contact email:

    alex.drury@nmsrecruit.com

  • Job Ref:

    J904414_1579777873

  • Published:

    8 months ago

  • Expiry Date:

    2020-02-22

  • Startdate:

    ASAP

Our client is a well-established, growing communications business. They take great pride in saving customers money and building lasting relationships. This business is ever evolving just like technology, our client is always looking for ways in which new technology and products can benefit its clients.

Typical responsibilities for this position will include:

  • Remotely accessing customer environments to carry out detailed fault diagnostics
  • Providing excellent levels of customer service at all time
  • Travelling to customer sites as required for planned meetings or project work
  • Taking escalated calls from customers around the UK
  • Running daily checks on backups and carrying out preventative maintenance on customer environments
  • Preparing and building customer equipment as required
  • Completing small projects as required, including researching and testing new products and technologies
  • The successful candidate will have prior experience in a busy help desk environment and have commercial experience in areas such as:
  • Active Directory
  • Microsoft Exchange
  • Windows 10
  • Office 365
  • VMware and Citrix administration
  • Network fault finding and diagnostics
  • Network cabling and patching
  • Backup technologies
  • Experience with VOIP
  • Attractive salary package dependent upon experience

Package

  • Competitive salary
  • 20 Days holiday + Bank Holidays + Birthday day off
  • Holidays increase YOY
  • Employee of the month scheme £100
  • Quarterly team activities
  • Free staff parking

To apply, please send a copy of your CV and a covering letter or, alternatively, submit your application via the link below.

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