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2nd Line IT Support Technician

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2nd Line IT Support Technician

  • Location

    Neston, Cheshire

  • Sector:

    Commercial

  • Job Type:

    Permanent

  • Salary:

    £24000 - £26000 per annum

  • Contact:

    Lisa Carew

  • Contact email:

    lisa.carew@nmsrecruit.com

  • Job Ref:

    R8563_1617869406

  • Published:

    7 months ago

  • Expiry Date:

    2021-05-08

  • Startdate:

    ASAP

We are looking for an individual with the technical ability and interpersonal skills to act as a 2nd Line IT Support Technician for IT related issues within the group.

Key responsibilities for this role include:

  • Providing technical support to all colleagues across the group
  • Providing communication to users on the status of their IT requests.
  • Resolving hardware and Software related issues on a day-to-day basis
  • Deploying PCs and associated peripherals across the group, including new installations and the redeployment of existing equipment to standards determined by the Group IT Manager.
  • Generating and maintaining IT technical support documentation.
  • Assisting in the upkeep of the company's CRM package
  • Ensuring security applications and system upgrades are applied to desktops and laptops accordingly.
  • Reporting relevant faults and maintaining logs.
  • Maintaining the company asset database.
  • Carrying out ad hoc duties as required by the Group IT Manager.

This role offers a basic of £24,000-£26,000 per annum depending on experience, 25 days holiday, company pension, onsite gym and outstanding office location.

To be suitable for this role you will have:

  • Experience supporting Microsoft Windows operating systems.
  • Good knowledge of Microsoft Office and 365
  • Experience of iOS and Android mobile devices
  • PC hardware fault finding and repair.
  • Understanding of network technologies.
  • Knowledge of Active directory
  • Any Azure knowledge advantageous
  • Excellent communication skills. The ability to communicate effectively with technical and non-technical colleagues.
  • A focus on customer satisfaction and the understanding the importance of tight deadlines.
  • Good attention to detail
  • Be an excellent problem solver and be able to complete work to a high standard.
  • Team player
  • A natural passion for IT

Due to the location of the office you must drive and have your own car.

This is an outstanding opportunity to join a fast paced, forward thinking business where no two days are ever the same!

Email your CV today to be considered for this great opportunity - if you do not hear from us within 10 working days please assume you have not been successful.

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