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Contact Centre Advisor

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Contact Centre Advisor

  • Location

    Stretford, Greater Manchester

  • Sector:

    Commercial

  • Job Type:

    Permanent

  • Salary:

    Up to £23000 per annum

  • Contact:

    Olivia Woods

  • Contact email:

    Olivia.Woods@nmsrecruit.com

  • Job Ref:

    J903844_1575557364

  • Published:

    12 months ago

  • Expiry Date:

    2020-01-04

  • Startdate:

    asap

Contact Centre Advisor £23,000 per annum

Monday to Friday 9am - 5pm

Full time, Permanent position

Location - Manchester

The duties of this role include -

  • Answering calls, responding to member queries, logging calls accurately on the help desk
  • Answering Live chat queries from members
  • Achieve maximum score on all internal audits (weekly)
  • Dealing with email queries
  • Replying to member queries via the forum
  • Liaise with other departments and carry out general administration duties as required
  • Participate in monthly team meetings
  • Attending regular training courses provided by internal or external trainers in relation to the role
  • Providing a high level of customer service at all times, answering questions and queries are responded to, to the best of your ability.

  • The skills and experience required for this role include -
  • Administration and/or Customer Service (phone based) experience is essential for this role
  • Excellent interpersonal skills and communication skills
  • Professional telephone manner including dealing with queries
  • Computer literate, with day to day general use of Excel, Microsoft Office
  • Ability to work under pressure
  • Knowledge of the Private Rented Sector, Social Housing or Property sector is advantageous

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