Contact Centre Advisor £23,000 per annum

Monday to Friday 9am - 5pm

Full time, Permanent position

Location - Manchester

The duties of this role include -

• Answering calls, responding to member queries, logging calls accurately on the help desk
• Answering Live chat queries from members
• Achieve maximum score on all internal audits (weekly)
• Dealing with email queries
• Replying to member queries via the forum
• Liaise with other departments and carry out general administration duties as required
• Participate in monthly team meetings
• Attending regular training courses provided by internal or external trainers in relation to the role
• Providing a high level of customer service at all times, answering questions and queries are responded to, to the best of your ability.

• The skills and experience required for this role include -

• Administration and/or Customer Service (phone based) experience is essential for this role

• Excellent interpersonal skills and communication skills

• Professional telephone manner including dealing with queries

• Computer literate, with day to day general use of Excel, Microsoft Office

• Ability to work under pressure

• Knowledge of the Private Rented Sector, Social Housing or Property sector is advantageous

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy h t t p : / / w w w . n m s r e c r u i t . c o m / p r i v a c y - p o l i c i e s on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or the GDPR please contact us on a d m i n @ n m s r e c r u i t . c o m