Customer Service Advisor

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Customer Service Advisor

  • Location

    Ellesmere Port, Cheshire

  • Sector:


  • Job Type:


  • Salary:

    Up to £21000 per annum + OTE £24,000

  • Contact:

    Vicki Clague

  • Contact email:


  • Job Ref:

    TR 9_1636453880

  • Published:

    about 1 year ago

  • Expiry Date:


  • Startdate:


Our client is looking for a determined, focused and results driven Telephone Researcher to join their rapidly growing global company based in Ellesmere Port.

This is an exciting opportunity to join a forward thinking and evolving organisation that offers ongoing development and career recognition.

About the role

We are looking for a Telephone Researcher to join our clients' Research team. This role consists of researching current construction projects to a high level using the telephone, internet and other communication sources to generate opportunities for our customers.

Role Responsibilities

  • Researching current construction projects to a high level using the telephone, internet and other communication sources to generate opportunities for our customers
  • Interacting directly with customers through our internal CRM systems to answer queries on project information
  • Managing your own workload to ensure project information is current, accurate and delivered in a timely manner to meet department expectations
  • Achieving KPI targets around project volume, quality of data gathered and call time and dials
  • Liaising with other colleagues within the business
  • Building relationships with contacts within the construction industry
  • Be open to performing other tasks as the manager and business requires

Skills and Experience

  • An excellent telephone manner is essential as is the ability to confidently communicate at all levels
  • Good written and verbal communication skills as well as attention to detail
  • Contact centre experience - inbound and outbound will be considered
  • Attention to detail
  • Strong planning, organisation and time management skills
  • Be computer savvy - as you will be expected to use their bespoke CMS system
  • Determined to exceed targets and objections

What's in it for you?

  • A 6-month induction to continuous training from a dedicated Research Training Manager which includes 121 training, workshops and on the job coaching & training
  • A great internal leadership team who have all been promoted internally
  • An open plan office with free car parking

Company benefits

  • 25 days rising to 27 days after 2 years as well as 4 days volunteering and a day off for your birthday
  • Private Pension
  • Life assurance
  • Other flexible benefits include Healthcare, Cycle to Work scheme and Season Ticket Loans
  • 5% Pension match
  • Share-Match options - become a shareholder
  • Ongoing development and support

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