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Customer Service Advisor

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Customer Service Advisor

  • Location

    Ellesmere Port, Cheshire

  • Sector:

    Commercial

  • Job Type:

    Permanent

  • Salary:

    Up to £21000 per annum + OTE £24,000

  • Contact:

    Vicki Clague

  • Contact email:

    vicki.clague@nmsrecruit.com

  • Job Ref:

    TR 9_1636453880

  • Published:

    22 days ago

  • Expiry Date:

    2021-12-09

  • Startdate:

    ASAP

Our client is looking for a determined, focused and results driven Telephone Researcher to join their rapidly growing global company based in Ellesmere Port.

This is an exciting opportunity to join a forward thinking and evolving organisation that offers ongoing development and career recognition.

About the role

We are looking for a Telephone Researcher to join our clients' Research team. This role consists of researching current construction projects to a high level using the telephone, internet and other communication sources to generate opportunities for our customers.

Role Responsibilities

  • Researching current construction projects to a high level using the telephone, internet and other communication sources to generate opportunities for our customers
  • Interacting directly with customers through our internal CRM systems to answer queries on project information
  • Managing your own workload to ensure project information is current, accurate and delivered in a timely manner to meet department expectations
  • Achieving KPI targets around project volume, quality of data gathered and call time and dials
  • Liaising with other colleagues within the business
  • Building relationships with contacts within the construction industry
  • Be open to performing other tasks as the manager and business requires

Skills and Experience

  • An excellent telephone manner is essential as is the ability to confidently communicate at all levels
  • Good written and verbal communication skills as well as attention to detail
  • Contact centre experience - inbound and outbound will be considered
  • Attention to detail
  • Strong planning, organisation and time management skills
  • Be computer savvy - as you will be expected to use their bespoke CMS system
  • Determined to exceed targets and objections

What's in it for you?

  • A 6-month induction to continuous training from a dedicated Research Training Manager which includes 121 training, workshops and on the job coaching & training
  • A great internal leadership team who have all been promoted internally
  • An open plan office with free car parking

Company benefits

  • 25 days rising to 27 days after 2 years as well as 4 days volunteering and a day off for your birthday
  • Private Pension
  • Life assurance
  • Other flexible benefits include Healthcare, Cycle to Work scheme and Season Ticket Loans
  • 5% Pension match
  • Share-Match options - become a shareholder
  • Ongoing development and support

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy h t t p : / / w w w . n m s r e c r u i t . c o m / p r i v a c y - p o l i c i e s on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or the GDPR please contact us on a d m i n @ n m s r e c r u i t . c o m