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Customer Service Coordinator

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Customer Service Coordinator

  • Location

    Braintree, Essex

  • Sector:

    Commercial

  • Job Type:

    Contract

  • Salary:

    £18500 - £20000 per annum

  • Contact:

    Olivia Woods

  • Contact email:

    Olivia.Woods@nmsrecruit.com

  • Job Ref:

    J903581_1574173513

  • Published:

    11 months ago

  • Duration:

    6 months

  • Expiry Date:

    2019-12-19

Customer Service Coordinator

Salary - £18,500 - £20,000

6 Month FTC

Location - Uttlesford, Essex

About this position:

As an integral part of the Contracts Team you'll be the glue between the client, contract managers and our on-site staff ensuring that all requests and questions are answered on time with a high level of customer care.

The duties of this role include:

  • Front line customer contact including general client enquiries, submitting and receiving client correspondence
  • Dealing with site personnel and engineer requests
  • Source and place orders for materials and equipment
  • Administration of documents and quotations
  • Maintain and monitor commercial and regulatory paperwork
  • Coordinate and maintain accurate communication records from site
  • General administration - document filing, letter typing, emailing, document submission
  • Cross-training to provide administrative cover in other departments ​

The skills and experience required for this role include:

  • Excellent customer service and administrative skills
  • Great telephone manner and able to communicate through the business at all levels
  • Track record of working within a construction company or similar is advantageous
  • Ability to prioritise effectively, work autonomously and be naturally organised
  • Experience in using Microsoft office packages
  • Able to use all Microsoft packages and be used to picking up and using different systems ​

Benefits:

  • 31 days annual leave inclusive of Bank Holidays increasing to 33 on completion of 3 years' service
  • Non-Contributory Private Medical and Dental Insurance
  • Pension plan
  • Eyecare vouchers

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy h t t p : / / w w w . n m s r e c r u i t . c o m / p r i v a c y - p o l i c i e s on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or the GDPR please contact us on a d m i n @ n m s r e c r u i t . c o m