Customer Service Coordinator

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Customer Service Coordinator

  • Location

    Braintree, Essex

  • Sector:


  • Job Type:


  • Salary:

    £18500 - £20000 per annum

  • Contact:

    Olivia Woods

  • Contact email:


  • Job Ref:


  • Published:

    about 3 years ago

  • Duration:

    6 months

  • Expiry Date:


Customer Service Coordinator

Salary - £18,500 - £20,000

6 Month FTC

Location - Uttlesford, Essex

About this position:

As an integral part of the Contracts Team you'll be the glue between the client, contract managers and our on-site staff ensuring that all requests and questions are answered on time with a high level of customer care.

The duties of this role include:

  • Front line customer contact including general client enquiries, submitting and receiving client correspondence
  • Dealing with site personnel and engineer requests
  • Source and place orders for materials and equipment
  • Administration of documents and quotations
  • Maintain and monitor commercial and regulatory paperwork
  • Coordinate and maintain accurate communication records from site
  • General administration - document filing, letter typing, emailing, document submission
  • Cross-training to provide administrative cover in other departments ​

The skills and experience required for this role include:

  • Excellent customer service and administrative skills
  • Great telephone manner and able to communicate through the business at all levels
  • Track record of working within a construction company or similar is advantageous
  • Ability to prioritise effectively, work autonomously and be naturally organised
  • Experience in using Microsoft office packages
  • Able to use all Microsoft packages and be used to picking up and using different systems ​


  • 31 days annual leave inclusive of Bank Holidays increasing to 33 on completion of 3 years' service
  • Non-Contributory Private Medical and Dental Insurance
  • Pension plan
  • Eyecare vouchers

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