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Customer Service Executive

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Customer Service Executive

  • Location

    Chester, Cheshire

  • Sector:

    Commercial

  • Job Type:

    Permanent

  • Salary:

    £17000 - £17500 per annum + plus bonus, pension, discounts and more

  • Contact:

    Vicki Clague

  • Contact email:

    Vicki.Clague@nmsrecruit.com

  • Job Ref:

    J904403_1579708431

  • Published:

    8 months ago

  • Expiry Date:

    2020-02-21

  • Startdate:

    ASAP

We are currently recruiting for an award-winning business in Chester who are looking for Customer Service Executives to join their team. The Customer Service Executive will be responsible for speaking to customers every day, sharing their experience and knowledge of locations and destinations to help customers pick their perfect holiday. With your excellent rapport building skills, the Customer Service Executive will maintain and grow relationships going forward. Full or part time hours available. The company's success has been recognised both within and beyond their industry, having won a prestigious "Best in Industry" award for the last four years, and have been recognised by the London Stock Exchange Group as one of the "1,000 companies to inspire Britain". The Customer Service Executive will be rewarded with 33 days holiday, staff pension, private medical insurance, death in service scheme, enhanced maternity and paternity pay, long service awards and staff discount. To apply for the Customer Service Executive role, you must have proven experience in a call centre environment and a strong track record of working successfully to sales targets. The Customer Service Executive will possess the motivation to succeed in a sales orientated, target driven environment, where success and results are recognised and rewarded.

Key Responsibilities:

The Reservations team are the friendly voice of the company that customers speak to when calling to book a holiday over the phone.

Customer Service Executives speak to customers every day, sharing their experience and knowledge of destinations and properties to help customers pick their perfect holiday. You will be responsible for taking incoming calls from a wide range of customers, and maximising the income from that booking. At the same time, Customer Service Executives ensure that the quality of every call exceeds customer expectations and adheres to company procedures. You will work to agreed targets for call quality and booking conversion, maximising sales opportunities whilst delivering an outstanding experience.

Essential Skills:

We are looking for candidates who have previous experience within a call centre environment and a strong track record of working successfully to sales targets. You will have excellent communication skills and an ability to quickly build a rapport with a new customer, as well as good negotiation skills. You will also be IT literate, and be prepared to recognise and suggest improvement areas for the business. Previous travel experience would be beneficial, but isn't essential. To succeed in the role, you will be motivated and results driven with an ability to work under pressure. You will be customer-orientated and an excellent team player. You will also be reliable and punctual with good attention to detail.

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