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Customer Services Executive

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Customer Services Executive

  • Location

    Ellesmere Port, Cheshire

  • Sector:

    Commercial

  • Job Type:

    Permanent

  • Salary:

    Up to £19000 per annum + + OTE £24,000

  • Contact:

    Vicki Clague

  • Contact email:

    Vicki.Clague@nmsrecruit.com

  • Job Ref:

    J903738_1582199706

  • Published:

    7 months ago

  • Expiry Date:

    2020-03-21

  • Startdate:

    ASAP

Salary: 19k + Bonus (OTE £24,000)

Hours of work: Monday to Friday 8.30am-5.00pm

An exciting opportunity has arisen to join a growing company based in Ellesmere Port as a Customer Service Executive. As Customer Service Executive, you will be responsible for researching current construction projects to a high level using the telephone, internet and other communication sources to generate opportunities for the customers. Our client offers a competitive salary along with bonus, personal progression and development. This is an exciting opportunity for a Customer Service Executive who is looking to progress in their career and to become part of a rapidly growing business.

Responsibilities:

Collecting construction intelligence from industry professionals about forthcoming construction projects they are involved with

Using planning applications and other sources to generate construction opportunities for our customers

Using internal CRM systems to enter gathered construction intelligence

Interacting directly with customers through our internal CRM systems to answer queries on project information

Managing your own workload to ensure project information is current, accurate and delivered in a timely manner to meet department expectations

Achieving KPI targets around project volume, quality of data gathered and call time and dials

Liaising with other colleagues within the business

Building relationships with contacts within the construction industry

Personal attributes:

Excellent communication skills

Dependable - takes responsibility for own actions, keeps commitments

Ability to work under pressure and meet tight deadlines

Attention to detail

Strong planning, organisation and time management skills

Determined to exceed targets and objections

Requirements:

The ideal candidate would be an excellent communicator, with an efficient and polite phone manner. You must also have the ability to listen to, absorb and interpret information. Good written and verbal communication skills are also crucial, as is the ability to be flexible to adjust to fluctuating workloads.

In reward for your hard work:

Flexible working hours

Workplace pension scheme

Sharesave scheme

Reward Gateway

Childcare Vouchers

Life Assurance

Cycle2Work

Learning & Development

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