IT Support Engineer

Back to Job Search

IT Support Engineer

  • Location

    Warrington, Cheshire

  • Sector:


  • Job Type:


  • Salary:

    £23000 - £25000 per annum + pension, hybrid working

  • Contact:

    Rachel Powell

  • Contact email:


  • Job Ref:


  • Published:

    7 months ago

  • Expiry Date:


  • Startdate:


An great opportunity has arisen for a IT Support Engineer to join a thriving telecoms business. This is a hands-on role requiring day to day trouble shooting/resolution of Systems & IT issues, predominantly for internal people and their wider teams. It requires the ability to communicate confidently & clearly with internal stakeholders, giving initial appraisals of IT issues and keeping them updated to resolution.


  • Analysing IT & System user problems - diagnosing & resolving to fixes, and identifying root causes.
  • Work to best practice methodologies, minimising impact on individual or wider systems.

Essential Experience

  • 2-3 years hands on 1st Line Support Experience.
  • Systems/IT experience of Microsoft suite of applications.
  • Ability to recognise, diagnose & fix IT faults to meet user requirements.
  • Ability to set up and ready new IT equipment to design or specification requirements.
  • An understanding of web based systems and API's and how they integrate with Systems and IT infrastructure.
  • Ability to set up and manage WiFi distribution systems.
  • Excellent knowledge of Microsoft 365 & Microsoft Office applications.
  • Excellent knowledge of the Windows 10/11 Operating System.
  • Good understanding of networks.
  • Good knowledge in troubleshooting hardware and software problems.

Beneficial Experience

  • IT Security knowledge/skills.
  • Experience with database management or programming skills
  • Experience with Applications development or business improvement tools
  • Working knowledge of a CRM platform / ticketing system.
  • Working knowledge of fibre broadband networks and services.
  • IT Security / GDPR awareness.


  • Up to £25,000 DOE
  • Hybrid working
  • 25 days holiday plus bank holidays
  • 1 day off for your birthday
  • Pension

To be considered for this fantastic opportunity please submit your CV, if you don't receive a response within 5 working days please assume your application has been unsuccessful.

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy h t t p : / / w w w . n m s r e c r u i t . c o m / p r i v a c y - p o l i c i e s on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or the GDPR please contact us on a d m i n @ n m s r e c r u i t . c o m