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IT Support Engineer

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IT Support Engineer

  • Location

    Warrington, Cheshire

  • Sector:

    Telecoms

  • Job Type:

    Permanent

  • Salary:

    £23000 - £25000 per annum + pension, hybrid working

  • Contact:

    Rachel Powell

  • Contact email:

    rachel.powell@nmsrecruit.com

  • Job Ref:

    ITSUP-41414_1652777506

  • Published:

    7 months ago

  • Expiry Date:

    2022-06-16

  • Startdate:

    ASAP

An great opportunity has arisen for a IT Support Engineer to join a thriving telecoms business. This is a hands-on role requiring day to day trouble shooting/resolution of Systems & IT issues, predominantly for internal people and their wider teams. It requires the ability to communicate confidently & clearly with internal stakeholders, giving initial appraisals of IT issues and keeping them updated to resolution.

Responsibilities

  • Analysing IT & System user problems - diagnosing & resolving to fixes, and identifying root causes.
  • Work to best practice methodologies, minimising impact on individual or wider systems.

Essential Experience

  • 2-3 years hands on 1st Line Support Experience.
  • Systems/IT experience of Microsoft suite of applications.
  • Ability to recognise, diagnose & fix IT faults to meet user requirements.
  • Ability to set up and ready new IT equipment to design or specification requirements.
  • An understanding of web based systems and API's and how they integrate with Systems and IT infrastructure.
  • Ability to set up and manage WiFi distribution systems.
  • Excellent knowledge of Microsoft 365 & Microsoft Office applications.
  • Excellent knowledge of the Windows 10/11 Operating System.
  • Good understanding of networks.
  • Good knowledge in troubleshooting hardware and software problems.

Beneficial Experience

  • IT Security knowledge/skills.
  • Experience with database management or programming skills
  • Experience with Applications development or business improvement tools
  • Working knowledge of a CRM platform / ticketing system.
  • Working knowledge of fibre broadband networks and services.
  • IT Security / GDPR awareness.

Benefits

  • Up to £25,000 DOE
  • Hybrid working
  • 25 days holiday plus bank holidays
  • 1 day off for your birthday
  • Pension

To be considered for this fantastic opportunity please submit your CV, if you don't receive a response within 5 working days please assume your application has been unsuccessful.

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