Outbound Customer Service Advisor - 12 Month FTC

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Outbound Customer Service Advisor - 12 Month FTC

  • Location

    Knowsley, Merseyside

  • Sector:


  • Job Type:


  • Salary:

    Up to £17000 per annum + + bonus

  • Contact:

    Olivia Woods

  • Contact email:


  • Job Ref:


  • Published:

    over 3 years ago

  • Duration:

    12 months

  • Expiry Date:


  • Startdate:

    16th October 2019

First Response Advisor - 12 Month Maternity Cover.

I am current recruiting for First Response Advisors to join my client, based in the Whiston/Huyton area of Liverpool.

This role will be covering maternity for 12 months as of mid-October.

The days required are Tuesday to Saturday, 9am - 5.30pm.

Additionally, both full and part time positions are available.

Salary is £17,000 starting salary, plus achievable bonus structure.

Free parking is also available on-site

The duties of this role include, but are not limited to -

  • To take inbound calls from clients in order to assist them in beginning a personal injury claim
  • Collate data accurately and effectively by maintaining professional call handling techniques including all aspects of communication skills in a timely manner
  • Claimant service agent on our busy claims advise website
  • Follow up with claims
  • Providing a high level of customer service always
  • Administrative duties as and when required
  • The skills and experience required includes, but is not limited to -
  • Previous experience within a Sales and customer service environment is essential for this role
  • Previous experience in RTA or PPI claims positions are advantageous.
  • Strong written, oral and interpersonal skills
  • Experience with Personal Injury is desirable
  • An ability to work effectively and communicate with people across a wide range of levels and responsibilities
  • Good attention to detail
  • Ability to work as part of a team, as well as to own initiative
  • Law Students welcome!
  • IT Literate, ability to use Microsoft Office packages Additional internal training is also available.NMS aim to respond to all applications, however due to volume this can be difficult.If you would like to contact me directly, please email
  • If you have not heard back within 7 working days, please presume your application has been unsuccessful.
  • Paid training will be provided for the chosen candidate(s) for the first two weeks.

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