Sales & Customer Engagement Executive

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Sales & Customer Engagement Executive

  • Location

    Wembley, London

  • Sector:


  • Job Type:


  • Salary:

    £18000 - £20000 per annum

  • Contact:

    Lisa Carew

  • Contact email:


  • Job Ref:


  • Published:

    over 3 years ago

  • Expiry Date:


  • Startdate:


Our client was established several years ago and is today is recognised as a prominent UK supplier/ wholesaler. Distributing over 20,000 branded consumables and equipment, our client is also a leading manufacturer of over 1300+ of their own brand label supply lines including everyday consumables

Customer Engagement Executive Responsibilities:

  • You will be responsible via telesales to engage, attract and on-board new and lapsed customers
  • Customer potential or existing customers to offer new products
  • Persuade the customer by demonstrating how our services meet their need
  • Mine relevant data lists to drive further engagement and additional sales
  • Answer questions about products or the company
  • Ask questions to understand customer requirements and close sales
  • Manage incoming calls and direct prospects to the field sales team as required
  • Enter and update customer information in the database
  • Take and process orders in an accurate manner
  • Handle grievances to preserve the company's reputation
  • Keep records of calls and sales and note useful information
  • Send relevant (provided) communication material / sample packs as required

Customer Engagement Executive Requirements:

  • Minimum of 1-2 Proven years experience as telesales representative or other sales/customer service role
  • The ideal candidate will have sales experience within the medical industry
  • Target driven with a proven track record of successfully meeting sales target preferably over the phone
  • Good knowledge of relevant computer programs (e.g. CRM software) and Microsoft Office
  • Ability to learn about products and services and describe/explain them to prospects
  • Ability to self-manage and follow-up to ensure ongoing communication and engagement
  • Numerate with attention to detail and accurate data input skills
  • Desire and driven to "go the extra mile" to meet sales target and facilitate future sales
  • Excellent communication and interpersonal skills
  • Outstanding negotiation skills with the ability to resolve issues and address complaints
  • First-rate written and verbal English skills
  • Cool tempered with the ability to handle rejection
  • Motivation and persistence to be results orientated and driven
  • To be committed, punctual and reliable

Telesales/Customer Engagement Executive Benefits:

  • Full training and ongoing backing to ensure targets are met and surpassed
  • A generous bonus to those to exceed targets on a regular basis
  • Pension Scheme
  • On Site Parking
  • Excellent working environment / brand new offices
  • Accessible and supportive management

To apply, please send a copy of your CV and a covering letter or, alternatively, submit your application via the link below.

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