An experienced Customer Service Professional is required for this leading financial services organisation based in Chester.

Duties will be varied - you will:

• Liaise with customers via email and telephone and deliver first class customer service, always ensuring fair outcomes for customers.
• Support Sales Origination by servicing in-life requests in a timely manner.
• Key person for managing data and importing for asset protection insurance, managing the relationship with the third party.
• Key person for managing relationship with third party feedback platform, ensuring weekly data file submission.
• Act as a key point of contact for queries and ensuring the appropriate outcomes are met.
• Provide customer service assistance to our funding partners.
• Point of contact with key stakeholders.
• To drive improvements to practices when required.
• Responsible for ensuring the correct processes are followed within the department.
• Any other request deemed reasonable from your line manager

This is a permanent role offering a basic salary of £30,000 per annum plus a range of outstanding benefits including:

• 28 days holiday plus bank holidays
• Pension contributions - 4% employer
• Employee Assistance Programme (EAP)
• Life Assurance (x4 salary)
• Healthcare scheme (private medical cover) with Benenden
• Cashplan scheme with Benenden
• Travel Insurance
• Retail discounts
• Social events including annual Race Day, Summer BBQs, Christmas Party

Hours of work are Monday - Thursday 9-5 and Friday 9-4 - this is an office based role

To be suitable for this role you will have:

• Previous experience in a financial services role
• Excellent communication skills in all forms - you must have outstanding customer service skills
• Ability to problem solve and to adapt to different forms of communication.
• Excellent organisational and time management skills

Email your CV today to be considered for this role - if you do not hear from us within 5 working days, please assume you have not been successful.

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