A Complaints and Customer Service Advisor is required for this leading financial services business based in Chester.

You will be responsible for handling a large volume of inbound queries via the telephone and email bringing them to resolution where possible.

Duties will also include:

• The investigation of early stage complaints
• Be a key point of contact for the sales team to assist with customer enquiries
• Collecting outstanding invoices
• Identify and handle vulnerable customers and knowing when to support and refer them

This is a permanent role offering a basic salary of £20,000 per annum plus an excellent company benefits package.

To be suitable for this role you will have outstanding communication skills, good problem solving ability and enjoy working in a fast moving and sometime pressurised environment.

Email your CV to be considered for this great opportunity - if you do not hear from us within 5 working days, please assume you have not been successful.

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