Customer Service Advisor

Salary - £22,000

Hours - Monday-Friday 8am-5pm, 9am-6pm & 10am-7pm.

• One every third Saturday 9am-1pm (40 hours per week).

• Shifts are run on a 3-week rotation basis and after a Saturday shift, you'll get an afternoon off during the week

Location - Borehamwood, London

Our award-winning client is currently looking for a skilled Customer Service Advisor to join their team. This is a fantastic opportunity to join a dynamic and fun environment where you can expect to develop your career at an accelerated pace and be generously rewarded for your efforts.

The duties of this role include, but are not limited to -

• Help Agents, Landlords, and Tenants with immediate enquiries relating to deposit protection, disputes and general enquiries via telephone (inbound and outbound), post and e-mail
• Process membership, deposit protection/unprotection applications via telephone and post
• Manage agent member renewals, member compliance and credit control where required
• Process payments and investigate billing issues
• The skills and experience required for this role include, but are not limited to -

• Excellent customer service skills with a warm telephone manner
• Confident to respond to inbound calls in a professional manner
• Sound knowledge of Microsoft Office packages and the ability to learn new systems
• Experience of working in a Customer Service, Contact Centre or similar role
• Drive and self-determination with the ability to find and implement solutions to problems

What's on offer -

• Competitive salary
• 23 days holiday + bank holidays
• Flexitime
• Private healthcare for you and dependents (after one year's service)
• Employee assistance programme
• Season ticket loans
• Rental deposit loans
• Auto-enrolment pension scheme
• Annual leave purchase scheme

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy h t t p : / / w w w . n m s r e c r u i t . c o m / p r i v a c y - p o l i c i e s on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or the GDPR please contact us on a d m i n @ n m s r e c r u i t . c o m