A great opportunity has arisen for a Fibre Delivery Manager to join a rapidly growing business. The Delivery Manager's duty is to coordinate the successful completion of installations, ensure that contractor work is in compliance with the necessary standards, and where required take a more proactive lead in driving installation improvements.

Responsibilities

• Identify continuous improvement across the installation process in all areas through focused audits, managing relationships, improving quality, working in line with H&S standards.
• Up to speed with quality checks on engineers to ensure they are demonstrating and working inline with H&S guidelines.
• Managing and coaching installation engineers to ensure safety, quality and processes are followed.
• Assist with technical support between the service operations and the field resource when required.
• Managing any risks that need addressing impacting customer connections or field team.
• Putting into place effective and efficient processes to support 'on the day' issues that would otherwise prevent successful completion of tasks impacting right first time.
• Managing both technical and commercial issues with complex / non-standard installations from site survey through to successful completion.
• Embracing continuous improvement (CI) supporting the organisation with installation problem solving
• Preparing and conducting meetings with Install Partners and wholesale customers in relation to improving installation process and/or agreeing new installation requirements.
• Identifying system improvements required to support the Quality Fibre Specialists requirements and effectively able to manage resources and build area efficiencies.
• Developing processes and creating structure within your team to support future growth
• Creating management reports in line with the business needs.

Experience

• Experience auditing completed works and carrying out quality checks.
• Experience auditing safe systems of works (safety checks).
• Extensive experience and knowledge of fibre including network build, FTTP installation, fibre blowing and fibre splicing, service assurance.
• Knowledge of PIA - duct and or pole installations.
• NRSWA - units 2 and 10.
• Working in a service environment and managing service contracts.
• Full clean driving license
• Knowledge of the OR Network
• Excellent working knowledge of Microsoft Office packages including Word, Excel and PowerPoint
• Experience of managing a team
• Excellent communication skills and culture of working as part of a team
• Experience of managing contracts with partners/contractors

Benefits

• Up to £46,000 DOE
• 25 days holiday plus bank holidays
• 1 day off for your birthday
• Hybrid working
• Pension
• Bonus
• Healthcare
• Additional benefits

To be considered for this fantastic opportunity please submit your CV, if you don't receive a response within 5 working days please assume your application has been unsuccessful.

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