IT Account Manager

Salary: Up to £27K basic salary + 10% comms, Uncapped

Location: Hybrid basis, Office in the Southeast of Leeds

My client is looking for an IT Account Manager to join their team. The IT Account Manager will play a crucial role in building relationships with their existing customers and developing new accounts. The successful candidate will act as a trusted liaison to our customers, helping them solve all their challenges by providing expert advice, and producing accurate and competitive quotes.

What they want from you:

• Manage a portfolio of existing customers
• Develop and grow new customer accounts
• Ensure customers receive excellent customer service
• Handle inbound enquiries from existing customers
• Negotiate pricing and raise sales orders
• Convert new customers to actively buying
• Contact prospective customers to promote products
• Revive dormant customer accounts
• Assist customers with IT infrastructure related queries

Skills needed:

• Proven and demonstrable experience in Account Management and Business Development
• Have strong business acumen with problem solving attitude
• Self-motivated and proactive mindset
• Composed and confident telephone manner
• Focus on delivering excellent customer experience
• Ability to work effectively in a fast paced, complex environment
• Team orientated
• Computer literate - MS Office (intermediate Excel) / knowledge of CRM platform formats

Benefits:

• Company pension
• On-site parking
• Work from home
• Bonus scheme
• Commission
• Yearly bonus
• 22 days annual leave, excluding bank holidays; rises with service (3 reserved for Christmas shut down)

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