Our client is a well-established, family run business who are a leading provider of a complete range of high end windows, doors, conservatories, orangerys and other home improvements. They have been operating for a number of years and continue to lead the market. We currently have an exciting and varied role for an Operations Director based at their Office on the Wirral.
As Operations Director, you will be aware of company and team goals, aims and SLA's and strive to achieve them at every opportunity. Working collaboratively in a team, being reliable, highly organised and 'owning' the tasks are essential attributes. We are looking for an experienced Operations Director who has experience in managing key areas of a business, this will include the sales function, procurement, accounts, systems, external installs, health & safety, and other general day-to-day operational tasks that arise from operating a business with 50+ staff.
Key Responsibilities
Operations
Working with the senior management team to set goals that promote the growth of the business.
Preparing budgets, schedules and any other documents that are required by the business.
Developing plans and procedures to improve productivity
Contributing to corporate strategy and lead development in the areas below;
Ensuring that the requirements of customers are met in an efficient and timely manner.
Promoting and ensuring health and safety in the business.
Sales
Managing sales performance with responsibility for costings, margins & turnover
Ensure high standards of communication are kept with clients throughout the project life-cycle
Responsible for overseeing, monitoring, and implementing sales KPI'S
Direct line report for sales / team managers
Overall responsibility for sales quality practices, average time to quote and neglected client accounts
Monitoring sales performance on a monthly basis and reporting sales figures back to directors
Procurement
Providing support and coordination relative to the reporting requirements of projects
Managing procurement related KPI's including survey time targets & the pre survey process
Assisting in the management of the evaluation of projects
Overseeing the client sign off process along with managing the payment processes
Accounts
Overseeing and management of the Accounts team
Implement new processes relating to bad debt
Installs
Overseeing the external install operation nationwide
Direct report for install managers
Managing and continuously improving client satisfaction, client communication and quality of works
Management of the materials order processes
Systems
Continually look to improve in house CRM systems
Develop and implement new systems that will improve business processes
Responsible for the management of Health and safety procedures
Work towards ISO accreditation
Skills and Experience
Experience within construction, engineering or logistics industries would be ideal
Significant experience in operational management, having managed external teams
Experience in working in process driven environments
Clear strategic thinker with proven critical relationship development skills
An inspirational team leader that seeks team collaboration and cooperation, and achievement of financial, quality and service target levels
Strong communicator able to convey complex information succinctly to wide range of audiences
Ability to build strong relationships on cross functional basis and all levels within business
Focus on the customer and provision of workable solutions to meet client's requirements consistently and beyond expectation every time
High levels of personal integrity and professionalism, able to gain trust of all clients
Package & benefits
Competitive base salary of £55k - £60k
Company profit related bonus OTE + £10K
25 days holiday + Bank holidays
Company car or car allowance can be discussed
To apply, please send a copy of your CV and a covering letter to alex . Drury @ nmsrecruit . com or, alternatively, submit your application via the link below.
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