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2nd Lind Support Engineer

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2nd Lind Support Engineer

  • Location

    Chester, Cheshire

  • Sector:

    Telecoms & Energy Engineering

  • Job Type:

    Permanent

  • Salary:

    £25000 - £30000 per annum + pension, additional benefits

  • Contact:

    Rachel Powell

  • Contact email:

    rachel.powell@nmsrecruit.com

  • Job Ref:

    LSE -26541_1597307498

  • Published:

    about 1 month ago

  • Expiry Date:

    2020-09-12

  • Startdate:

    ASAP

An exciting opportunity has arisen with a rapidly growing telecoms company based in Cheshire. My client is seeking an experienced 2nd Line Support Engineer to deliver great customer service working in a busy Service Desk environment.

Responsibilities

  • To be first point of technical escalation from Junior 2nd Line Support Analysts.
  • Provide technical resolution to end user Desktop and Network support incidents and delivery of IT Projects.
  • Creation and maintenance of training guides.
  • On-boarding of new product sets and subsequent training of support teams.
  • Creation of knowledge base articles.
  • Carry of planned upgrade and change activities.

Experience

  • 2 year's experience on a Technical Service Desk
  • Understanding of BGP, MPLS, VLAN, IPv4 and IPV6
  • Knowledge of Databases: MySQL/SQL
  • Knowledge of root cause analysis and problem solving.
  • Understanding of Microsoft products and operating systems.

Desirable Experience/Knowledge

  • Experience with Cisco and or Huawei.
  • Experience in working with Dark Fibre.
  • Understanding of ISIS, VPLS and VRRP.
  • Experience of routing, switching and IP addressing.
  • Experience with Microwave and Wireless Transmission Technologies.

Benefits

  • £25,000 - £30,000 DOE
  • Pension
  • Additional Benefits

To be considered for this fantastic opportunity please email and up to date copy of your CV. If you have not received a response within 5 working days please assume your application has been unsuccessful.

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