Customer Service Advisor

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Customer Service Advisor

  • Location

    Liverpool, Merseyside

  • Sector:

    Commercial, Sales

  • Job Type:


  • Salary:

    £17000 - £20000 per annum

  • Contact:

    Olivia Woods

  • Contact email:


  • Job Ref:


  • Published:

    over 3 years ago

  • Expiry Date:


  • Startdate:


First Response Advisor roles -

Various positions available.

I am current recruiting for First Response Advisors to join my client, based in the Huyton/Knowsley area.

These positions are on a permanent basis.

Additionally, both full and part time positions are available.

Salary is £17-20,000 depending on experience, plus achievable bonus structure.

Free parking is also available on-site.

The duties of this role include, but are not limited to -

  • To take inbound calls from clients in order to assist them in beginning a personal injury claim
  • Collate data accurately and effectively by maintaining professional call handling techniques including all aspects of communication skills in a timely manner
  • Claimant service agent on our busy claims advise website
  • Follow up with claims
  • Providing a high level of customer service at all times
  • Administrative duties as and when required

The skills and experience required includes, but is not limited to -

  • Previous experience within a Sales and/or office environment is essential for this role
  • Previous experience in customer service, roles or similar is also advantageous.
  • Strong written, oral and interpersonal skills
  • Experience with Personal Injury is desirable
  • An ability to work effectively and communicate with people across a wide range of levels and responsibilities
  • Good attention to detail
  • Ability to work as part of a team, as well as to own initiative
  • Law Students welcome!
  • IT Literate, ability to use Microsoft Office packages Paid training will be provided for the chosen candidate(s) for the first two weeks. If you have not heard back within 7 working days, please presume your application has been unsuccessful.
  • If you would like to contact me directly, please email
  • NMS aim to respond to all applications, however due to volume this can be difficult.
  • Additional internal training is also available.

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy h t t p : / / w w w . n m s r e c r u i t . c o m / p r i v a c y - p o l i c i e s on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or the GDPR please contact us on a d m i n @ n m s r e c r u i t . c o m