An excellent opportunity has arisen to join Chester's leading employer on a full time, permanent basis. This is an excellent opportunity to work within an award winning organisation with an excellent working environment.

The salary for this role is £18,500 per annum, plus an excellent bonus structure as well as a great benefits package.

The role is 37.5 hours per week and includes weekends and evening.

Duties

• Responding to and successfully resolving customer and owner issues within agreed Service Level targets
• Quickly investigating and understanding issues and coming up with a commercially-sensible solution, acceptable to all parties
• Maintaining thorough and detailed written records of all issues
• Proactively identifying potential complaints and issues and resolving these quickly to proactively minimise impact
• Escalating any urgent/ high-priority issues in line with company policies
• Provide a professional and compassionate service that converts potential complainants into advocates for the brand
• Identify any opportunities to up sell or cross sell appropriately with confidence and conviction

Essential Experience

• Previous experience in a customer-facing customer service role
• Strong negotiation skills and a commercial mindset
• Good communicator - strong empathy and friendliness and a positive demeanour
• Reliable and punctual
• Able to convey ideas logically and systematically
• Excellent time management skills - able to manage own caseload and work to SLA deadlines
• Results-driven
• Creative approach to problem solving - able to think outside the box to come up with a solution

**We will try to respond to each individual application. If you do not hear from us within 5 working days, you have not been successful at this time**

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy h t t p : / / w w w . n m s r e c r u i t . c o m / p r i v a c y - p o l i c i e s on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or the GDPR please contact us on a d m i n @ n m s r e c r u i t . c o m