Customer Service & Complaints Advisor - Financial Services

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Customer Service & Complaints Advisor - Financial Services

  • Location

    Chester, Cheshire

  • Sector:


  • Job Type:


  • Salary:

    Up to £20000 per annum + excellent benefits package

  • Contact:

    Lisa Carew

  • Contact email:


  • Job Ref:


  • Published:

    over 1 year ago

  • Expiry Date:


A Customer Service & Complaints Advisor is required for this leading financial services business based in Chester.

You will be responsible for handling a large volume of inbound queries via the telephone and email bringing them to resolution where possible.

Duties will also include:

  • The investigation of early stage complaints
  • Be a key point of contact for the sales team to assist with customer enquiries
  • Collecting outstanding invoices
  • Identify and handle vulnerable customers and knowing when to support and refer them

This is a permanent role offering a basic salary of £20,000 per annum plus an excellent company benefits package.

To be suitable for this role you will have outstanding communication skills, good problem solving ability and enjoy working in a fast moving and sometime pressurised environment. Experience within a financial service or insurance environment is beneficial but not essential.

Email your CV to be considered for this great opportunity - if you do not hear from us within 5 working days, please assume you have not been successful.

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