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Customer Service Co-ordinator - Telecoms

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Customer Service Co-ordinator - Telecoms

  • Location

    Irlam, Greater Manchester

  • Sector:

    Telecoms

  • Job Type:

    Permanent

  • Salary:

    £26000 - £28000 per annum + bonus and excellent benefits

  • Contact:

    Lisa Carew

  • Contact email:

    lisa.carew@nmsrecruit.com

  • Job Ref:

    CSCF45983_1666779045

  • Published:

    about 1 month ago

  • Expiry Date:

    2022-11-25

A great opportunity has arisen for a Customer Service Co-ordinator to join this rapidly growing Telecoms business based in Irlam, Manchester.

You will support the Build Assessment and Survey Manager and duties will include:

  • Monitor and track written enquiries from members of the public
  • Record all public enquiries on spreadsheets and progress queries to the relevant teams internally
  • Having sourced information internally, respond to enquiries from members of the public in a professional manner
  • Use GIS system - our user-friendly in-house design system to find information regarding Telegraph pole locations
  • Use other systems to provide detailed information regarding pole installations
  • Work closely with both the marketing team and stakeholder engagement team to ensure accurate communications
  • Provide admin assistance to the Build Assessment and Survey Team

This role offers a basic salary of £26,000 - £28,000 per annum plus bonus and excellent benefits including generous pension and holiday scheme, private health care and flexible working pattern.

To be suitable for this role you will have:

  • Experience in a similar role ideally within Telecoms
  • You should be proficient in Microsoft packages
  • Attention to detail and a persistent approach to following up enquiries.
  • A team player
  • Excellent communication skills, both written and oral
  • Proactive and takes initiative
  • Highly organised and detail orientated
  • Excellent Customer service skills

Email your CV to be considered - if you do not hear from us within 10 working days, please assume you have not been successful on this occasion.

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