Customer Service Executive

Location - Chester

Salary - £17,000-18,500 depending on experience

Bonus structure also included

Full and part time positions available

Will be required to work alternate weekends on a rota basis

The duties of this role include, but are not limited to -

• Liaising with customers and clients daily to respond to any questions, queries or complaints they may have over the phone or via an online web chat
• Providing a high level of customer service at all times
• Maximise each call, up and cross selling products as and where possible
• Work towards agreed set targets

The skills and experience required for this role includes, but is not limited to -

• Previous experience within a call centre environment and a strong track record of working successfully to set targets
• Excellent communication skills and an ability to quickly build a rapport with a new customer, as well as good negotiation skills
• IT literate
• Motivated and results driven with an ability to work under pressure.
• You will be customer-orientated and an excellent team player

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy h t t p : / / w w w . n m s r e c r u i t . c o m / p r i v a c y - p o l i c i e s on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or the GDPR please contact us on a d m i n @ n m s r e c r u i t . c o m