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Fibre Delivery Manager

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Fibre Delivery Manager

  • Location

    Manchester, Greater Manchester

  • Sector:

    Telecoms

  • Job Type:

    Permanent

  • Salary:

    £44000 - £46000 per annum + pension, hybrid, additional benefits

  • Contact:

    Rachel Powell

  • Contact email:

    rachel.powell@nmsrecruit.com

  • Job Ref:

    FDEL-41875_1655905350

  • Published:

    5 months ago

  • Expiry Date:

    2022-07-22

  • Startdate:

    ASAP

A great opportunity has arisen for a Fibre Delivery Manager to join a rapidly growing business. The Delivery Manager's duty is to coordinate the successful completion of installations, ensure that contractor work is in compliance with the necessary standards, and where required take a more proactive lead in driving installation improvements.

Responsibilities

  • Identify continuous improvement across the installation process in all areas through focused audits, managing relationships, improving quality, working in line with H&S standards.
  • Up to speed with quality checks on engineers to ensure they are demonstrating and working inline with H&S guidelines.
  • Managing and coaching installation engineers to ensure safety, quality and processes are followed.
  • Assist with technical support between the service operations and the field resource when required.
  • Managing any risks that need addressing impacting customer connections or field team.
  • Putting into place effective and efficient processes to support 'on the day' issues that would otherwise prevent successful completion of tasks impacting right first time.
  • Managing both technical and commercial issues with complex / non-standard installations from site survey through to successful completion.
  • Embracing continuous improvement (CI) supporting the organisation with installation problem solving
  • Preparing and conducting meetings with Install Partners and wholesale customers in relation to improving installation process and/or agreeing new installation requirements.
  • Identifying system improvements required to support the Quality Fibre Specialists requirements and effectively able to manage resources and build area efficiencies.
  • Developing processes and creating structure within your team to support future growth
  • Creating management reports in line with the business needs.

Experience

  • Experience auditing completed works and carrying out quality checks.
  • Experience auditing safe systems of works (safety checks).
  • Extensive experience and knowledge of fibre including network build, FTTP installation, fibre blowing and fibre splicing, service assurance.
  • Knowledge of PIA - duct and or pole installations.
  • NRSWA - units 2 and 10.
  • Working in a service environment and managing service contracts.
  • Full clean driving license
  • Knowledge of the OR Network
  • Excellent working knowledge of Microsoft Office packages including Word, Excel and PowerPoint
  • Experience of managing a team
  • Excellent communication skills and culture of working as part of a team
  • Experience of managing contracts with partners/contractors

Benefits

  • Up to £46,000 DOE
  • 25 days holiday plus bank holidays
  • 1 day off for your birthday
  • Hybrid working
  • Pension
  • Bonus
  • Healthcare
  • Additional benefits

To be considered for this fantastic opportunity please submit your CV, if you don't receive a response within 5 working days please assume your application has been unsuccessful.

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