First Response Advisor - Night Shift/Early mornings

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First Response Advisor - Night Shift/Early mornings

  • Location

    Knowsley, Merseyside

  • Sector:


  • Job Type:


  • Salary:

    £2000 - £17000 per annum + + Bonus structure

  • Contact:

    Olivia Woods

  • Contact email:


  • Job Ref:


  • Published:

    about 2 years ago

  • Expiry Date:


  • Startdate:


First Response Advisor roles -

Night Shift/Early mornings

I am current recruiting for First Response Advisors to join my client, based in the Huyton/Knowsley area.

These positions are on a permanent basis.

Salary is £17-20,000 pro rata, depending on experience, plus achievable bonus structure.

Free parking is also available on-site.

Hours are Monday to Friday, 12am - 9am including a breakfast/lunch break.

This position is on a full time basis, but can also accept anyone looking for a job share/part time work.

The duties of this role include, but are not limited to -

  • To take inbound calls from clients in order to assist them in beginning a personal injury claim
  • Collate data accurately and effectively by maintaining professional call handling techniques including all aspects of communication skills in a timely manner
  • Claimant service agent on our busy claims advise website
  • Follow up with claims
  • Providing a high level of customer service at all times
  • Administrative duties as and when required

The skills and experience required includes, but is not limited to -

  • Previous experience within a Sales environment is essential for this role
  • Previous experience in customer service, roles or similar is also advantageous.
  • Strong written, oral and interpersonal skills
  • Experience with Personal Injury is desirable
  • An ability to work effectively and communicate with people across a wide range of levels and responsibilities
  • Good attention to detail
  • Ability to work as part of a team, as well as to own initiative
  • Law Students welcome!
  • IT Literate, ability to use Microsoft Office packages Paid training will be provided for the chosen candidate(s) for the first two weeks.
  • Additional internal training is also available.

NMS aim to respond to all applications, however due to volume this can be difficult.

If you have not heard back within 7 working days, please presume your application has been unsuccessful.

If you would like to contact me directly, please email

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