We have an exciting opportunity for an International Sales & Marketing Administrator to join our client's rapidly growing sales and marketing team. We are looking for a dynamic individual who thrives in a fast-paced environment and has excellent interpersonal skills. This is a permanent role based in Liverpool City Centre.

The role initially requires you cover maternity leave to provide interim support to both our client's domestic and international markets, as well as managing the day-to-day relationships with international accommodation agents. Once your colleague returns, you will become more involved in the supporting of the sales and administrative functions.

To maintain our market share, drive sales, and achieve full occupancy, you will work with both external and internal stakeholders on a daily basis. You must be able to identify solutions to ensure all stakeholder needs and demands are met whilst driving the best results for the business.

Key Responsibilities

• Managing both customer, and international accommodation agent enquiries via email, telephone, WhatsApp, and WeChat
• Ensuring all sales enquiries are responded to and processed within appropriate timeframes; successfully converting general enquiries into sales
• Managing the sales booking processes, e.g., obtaining applications and documentation
• Updating both Operations teams and CRM system of all agreed bookings and relevant information
• Generating sales reports as and when required
• Assist in the negotiation of marketing fees and commission structures with external accommodation agents
• Updating accommodation agents of booking availability and prices
• Liaising with our client's China office to discuss market trends, agent requests, agent feedback, market trends, competitors etc.
• Providing the China office with suitable training and marketing materials
• Assisting in growing our presence emerging international student markets
• Arranging agent visits, live streams, filming etc. with Operations teams
• Regularly tracking agents' performance
• Reconciling payments and commissions
• Reconciling budgets and incentives

Key Requirements:

• Previous experience within a Sales / Admin role
• Previous experience using booking / CRM systems within a data compliant environment
• Strong attention to detail is required
• Excellent IT skills, including a strong knowledge of Microsoft Word, Excel and PowerPoint
• Excellent communication skills, both written and oral

Desirable Skills / Experience

• Previous experience working with international accommodation agencies
• Previous experience within Student Accommodation or University sector
• A working knowledge of Kinetics and HubSpot
• Ability to speak additional languages, more specifically Mandarin

Benefits

• Modern on-site gym
• Life Assurance cover
• Group income protection
• Pension contribution

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