My client, a leader in the Smart Home Technology Sector, design and install systems in prestigious Homes.

Role

NMS are seeking an energetic, enthusiastic and experienced Networks & IT Support Engineer to join a busy delivery team. You’ll be supporting large project installations with network setup and configuration, as well as supporting the Aftercare & Maintenance Team.

Responsibilities

• Provide first line support for the Service Desk.
• Covering IT, Networking, Control and AV support issues.
• Providing network and IT support to the engineers in the field.
• IT support for the office.
• Working with and escalating certain matters to the office IT support company as and when required.
• Prepare and assist with network pre-configuration and documentation for projects to support the engineers out in the field.
• Your time out in the field will be managed on a rotation basis when we can schedule cover for your office- based tasks.
• Where appropriate, improve, streamline and document the process of office IT and Network support.

Experience

• Excellent fault finding skills
• Able to install and configure network equipment is essential. Understanding how the network supports each AV sub system would be advantageous.
• Experience of both Windows and MAC operating systems.
• An understanding of Active Directory and Office 365.
• Knowledge of IP addressing, DHCP, DNS and VLANs.
• Practical experience of trouble shooting and configuring structured category cabling, network switches, wireless access points and   routers. (Cisco, Meraki, Ruckus & Draytek).
• Understanding of Internet connections and delivery methods.
• Understanding of OSI model.
• 2+ years relevant experience
• Working on your own, as well as working both in a Networks Engineering Team and as part of a broader project delivery team.
• Hold a clean and current driving licence
• Valid ECS card
• Own hand tools.

Desirable

• An interest in Smart Home technology.
• Good knowledge of residential AV, control (AMX, Crestron, KNX, Rti) Lutron lighting and network systems (Cisco, Ruckus).
• Experience with setting up of CCTV cameras and NVRs (Samsung)
• Apple/iTunes eco system
• Telephone Systems (VOIP, SIP)
• The ability to read and work from schematic drawings

To be considered for this exciting opportunity please send an up to date CV, if you haven’t received a response within 5 days assume your application has been unsuccessful.