Network & IT Support Engineer

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Network & IT Support Engineer

  • Location


  • Sector:


  • Job Type:


  • Salary:

    £25,000 - £35,000 depending on experience plus company van

  • Contact:

    Rachel Powell

  • Contact email:


  • Job Ref:


  • Published:

    almost 4 years ago

  • Expiry Date:


My client, a leader in the Smart Home Technology Sector, design and install systems in prestigious Homes.


NMS are seeking an energetic, enthusiastic and experienced Networks & IT Support Engineer to join a busy delivery team. You’ll be supporting large project installations with network setup and configuration, as well as supporting the Aftercare & Maintenance Team.


  • Provide first line support for the Service Desk.
  • Covering IT, Networking, Control and AV support issues.
  • Providing network and IT support to the engineers in the field.
  • IT support for the office.
  • Working with and escalating certain matters to the office IT support company as and when required.
  • Prepare and assist with network pre-configuration and documentation for projects to support the engineers out in the field.
  • Your time out in the field will be managed on a rotation basis when we can schedule cover for your office- based tasks.
  • Where appropriate, improve, streamline and document the process of office IT and Network support.


  • Excellent fault finding skills
  • Able to install and configure network equipment is essential. Understanding how the network supports each AV sub system would be advantageous.
  • Experience of both Windows and MAC operating systems.
  • An understanding of Active Directory and Office 365.
  • Knowledge of IP addressing, DHCP, DNS and VLANs.
  • Practical experience of trouble shooting and configuring structured category cabling, network switches, wireless access points and   routers. (Cisco, Meraki, Ruckus & Draytek).
  • Understanding of Internet connections and delivery methods.
  • Understanding of OSI model.
  • 2+ years relevant experience
  • Working on your own, as well as working both in a Networks Engineering Team and as part of a broader project delivery team.
  • Hold a clean and current driving licence
  • Valid ECS card
  • Own hand tools.


  • An interest in Smart Home technology.
  • Good knowledge of residential AV, control (AMX, Crestron, KNX, Rti) Lutron lighting and network systems (Cisco, Ruckus).
  • Experience with setting up of CCTV cameras and NVRs (Samsung)
  • Apple/iTunes eco system
  • Telephone Systems (VOIP, SIP)
  • The ability to read and work from schematic drawings

To be considered for this exciting opportunity please send an up to date CV, if you haven’t received a response within 5 days assume your application has been unsuccessful.