Operations Manager

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Operations Manager

  • Location

    Manchester, Greater Manchester

  • Sector:


  • Job Type:


  • Salary:

    Up to £45000 per annum + plus generous bonus scheme

  • Contact:

    Lisa Carew

  • Contact email:


  • Job Ref:


  • Published:

    12 months ago

  • Expiry Date:


  • Startdate:


Operations Manager

£45,000 per annum + bonus

Working hours - Monday to Friday 8.30am - 6.00pm

28 days holiday, increasing by 1 day with every year of service

Our client, a market-leading and award-winning independent estate agency are looking for a dynamic Operations Manager to lead a motivated lettings and sales team and drive sales across an ever-expanding portfolio.

Based in Manchester, this is a fantastic opportunity for a hungry Operations Manager looking to lead, manage and motivate a team of sales and lettings negotiators. You will operate as a business leader and an ambassador for this organisation. You will be joining a strong team and a fantastic company who truly value, support and reward their people. Our client is offering a generous starting salary, an unrivalled bonus scheme and other attractive benefits.

The role

As Operations Manager, you will be targeted on growing the company portfolio, their revenue and be responsible for the overall success of the branch.


  • Develop annual business plan to optimise revenue
  • Drive quarterly targets, set individual targets, monitor and motivate your team to achieve them
  • Conduct branch meetings, review performance and set daily targets and KPIs, as required
  • Work proactively with the team to create marketing plans, contribute to relevant PR activity and other initiatives designed to drive business
  • Monitor and report performance of portfolio recommending activities to improve sales where required
  • Identify new business opportunities through existing clients and work with business development team to maximise and cross-sell
  • Review the operational performance of your branch periodically, identify areas for improvement and implement
  • Deal effectively and resolve issues or complaints, escalating any through the formal complaint's procedure as necessary
  • Establish, monitor and manage the customer service, operational and administrative standards across all activities to ensure they are always at the highest standards
  • Ensure that compliance with company policies, procedures and legislative requirements and regularly audit taking the necessary corrective action where required
  • Recruit, develop and retain the best available talent and provide ongoing training
  • Lead from the front providing support, guidance and coaching to improve knowledge of the sales process
  • Providing a first-class experience to all clients and buyers
  • Proactive and reactive response to new enquiries and matching client requirements
  • Proactively managing the transaction process from reservation through to completion
  • External research and knowledge of competitor sites
  • Attend regular meetings with management

Required Skills

  • Management experience to include recruitment, training, development and motivating a team
  • Proven track record of winning sales instructions
  • Enthusiastic and willing to work hard to achieve results
  • Sales driven and 'get up and go' attitude
  • A proactive and positive approach to business generation
  • Provide excellent customer service
  • Strong valuations conversions
  • Local Knowledge
  • Polite telephone manner
  • Ambitious, target driven and career-minded
  • Full UK Driving license and use of own vehicle


  • £45,000 basic salary
  • Monthly bonus based on number of lettings
  • Quarterly bonus based on branch turnover growth vs previous year
  • Completion bonus for every successful let or sale
  • 100% basic salary bonus when the office achieves target turnover
  • Working hours - Monday to Friday 8.30am - 6.00pm
  • 28 days holiday, increasing by 1 day with every year of service

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