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Out of Hours Call Handler

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Out of Hours Call Handler

  • Location

    Bromborough, Merseyside

  • Sector:

    Commercial

  • Job Type:

    Temporary

  • Salary:

    Up to £8.91 per hour

  • Contact:

    Lindsay Taylor

  • Contact email:

    lindsay.taylor@nmsrecruit.com

  • Job Ref:

    PTCH25136_1619434361

  • Published:

    12 days ago

  • Expiry Date:

    2021-05-26

  • Startdate:

    ASAP

A fantastic opportunity has arisen for a number of motivated Call Handlers to join a well established company based in Bromborough.

Hours of work

Mainly Weekends- various hours

Evenings- hours between 5pm-12 midnight

Work Base:

Riverview House, Bromborough.

Pay and benefits

£8.91 per hour - paid weekly

As a Call Handler, you will be responsible for

  • Taking inbound emergency repair calls from social housing associations.
  • Trying to triage the repair on first contact
  • Entering information onto various platforms
  • Passing jobs out to contractors
  • Seeing jobs right the way through
  • Working within specific KPI's
  • Emphasis on good customer services
  • Good career progression

Person Specification

  • Must have a background in Customer service/retail/hospitality and call centre
  • Empathetic when dealing with difficult customers
  • A genuine interest in customer care
  • Computer literate, with the ability to learn and use new software
  • Reliable with a positive can-do attitude
  • A driving license is desirable due to the location and limited transport links however not essential

A driving licence is preferred due to the location and limited transport links, however not essential.

If you feel you have right experience for this position and are able to work the above hours then please apply online now.

Interviews are taking place NOW.

Best of luck

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