A fabulous opportunity has arisen for a Sales Administrator to join this leading business based in Ellesmere Port supporting customers across England and Scotland.

Working in a small team environment you will manage the full 360 order process from intial contact to final collection of the good. Duties will also include:

• Provision of customer support activities such as invoice raising and credit control
• Engaging with customers to build and preserve trusting relationships
• Proactive resolution of customer issues relating to deliveries, product supply and payment issues
• Recording and gathering information in relation to customer complaints ensuring all information is correctly logged
• Monitoring of remote stock management systems
• Administration of customer Pricing and forecasting of volumes and weekend working
• Collation, analysis and presentation of sales data as required to fully support the sales function
• Working with the sales, operations, logistics, finance and other teams as the "hub" for customer information

This role is a permanent role offering a basic salary of £24,000 - £26,000 per annum plus £3000 per annum 'on call' allowance. You will work on a 3 week rota and will be on call during week 3 to deal with an urgent emails or voicemails. The shifts are:

• Week 1 - 7am-3pm (Monday-Friday)
• Week 2 - 9am-5pm (Monday-Friday)
• Week 3 - 10.30am - 5pm (Monday-Friday)

To be suitable for this role you will have:

• Previous experience of working in a customer focused sales support role
• You will be able to build relationships both externally with customers and internally with the sales team and other departments.
• You will be able to demonstrate an ability to think on your feet, make decisions based on available data and work within a busy order capture environment.
• You will be required to work closely with the Sales Team sharing information to enhance the sales process.
• You will be proactive and be able to work independently but also as part of a team
• You will have experience of working with computer-based general business systems, Oracle JD Edwards.
• Excellent skills in Excel and other MS Office applications is essential.

Email your CV today for this great role - if you don't hear from us within 5 working days, please assume your application is not successful.

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy h t t p : / / w w w . n m s r e c r u i t . c o m / p r i v a c y - p o l i c i e s on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or the GDPR please contact us on a d m i n @ n m s r e c r u i t . c o m