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Senior Application Support Analyst

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Senior Application Support Analyst

  • Location

    Deeside, Flintshire

  • Sector:

    Commercial

  • Job Type:

    Permanent

  • Salary:

    £30000 - £35000 per annum + shift allowance plus excellent benefits

  • Contact:

    Lisa Carew

  • Contact email:

    lisa.carew@nmsrecruit.com

  • Job Ref:

    R7853_1561449053

  • Published:

    25 days ago

  • Expiry Date:

    2019-07-25

A great opportunity for a Senior Application Support Analyst has arisen to join this successful, growing fast paced organisation based in Deeside.

The Senior Application Support Analyst will provide effective IT support across all aspects of the business, responding to, prioritising and taking ownership of tickets raised via the service desk and seeing them through to successful completion.

The Senior Application Support Analyst will be responsible for BAU, development support and testing of internal and 3rd party applications used across the business.

The Application Support department will provide an internal escalation point for Application related support requests including investigation, problem solving and user training.

The position provides exposure to a broad range of IT-related projects and activities as well as opportunities to work on state-of-the-art hardware.

The Senior Application Support Analyst will also be responsible for providing leadership and mentoring junior members of the support team.

Key Responsibilities:

Present and maintain a strong customer service focused approach to work

Provide specialist application support to colleagues across the business

Take ownership and manage support tickets through to successful completion or escalation ensuring adequate information and handover notes are detailed on the ticket.

Diagnose and resolve technical issues using a mixture of desk side visits and remote access tools, utilising a range of skills gained via at a minimum of 3 years of providing application support in a fast-paced environment.

Liaise with 3rd party suppliers to log, escalate and track outstanding issues through to resolution.

Identify and escalate where necessary all issues affecting the normal operation of the warehouse and customer order processing.

Contribute to the department's knowledge base by writing and updating Wiki articles.

Build and maintain strong working relationships with stakeholders, key business users, colleagues and external suppliers.

Share skills, mentor and provide an escalation point to colleagues within the Application Support team.

Participate in the IT Department change management process by composing and submitting comprehensive change requests for approval.

Maintain knowledge of new and emerging technologies and applications that may be of benefit to the business.

You will work 40 hours per week, normally working Mon-Fri. This role forms part of the early / core/ late shift system of 7am to 15:30, 10:30 to 19:00 and 14:30 to 23:00. Flexibility is essential as weekend and out of hours maintenance work is required on an ongoing, ad-hoc basis as is cover for team members.

This role offers a basic salary of up to £35,000 per annum plus excellent benefits including:

  • Staff discount on company products after successful completion of probation period
  • Fantastic employee discounts such as gym memberships, theme parks and restaurants just to name a few
  • Regular events and charity days
  • Company loyalty scheme
  • Free eye tests

To be suitable for this role you will have the following:

Essential skills

  • ERP/CRM Support and Configuration
  • Document Management System Support
  • Warehouse Management System Support
  • Server and Desktop OS
  • SQL Administration
  • Scripting Languages
  • Windows Task Scheduling
  • Microsoft Office Suite

Desirable

  • ERP Forms Designer
  • Returns Processing
  • File and Print permissions
  • IT Security concepts
  • Active Directory experience
  • Certificate Services
  • Networking skills
  • Experience of ITIL practices

Email your CV today to be considered for this great role - if you do not hear from us within 5 working days, please assume you have not been successful.

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