NMS Recruit are seeking an experienced Civils Coordinator for a thriving telecoms business. This is an office based role where you will be responsible for ensuring the smooth delivery of Civil Engineering activities in a timely and costs effective manner to deliver an excellent customer experience. Having the customer at the heart of what you do, you will develop effective relationships with suppliers to meet challenging time scales and be pragmatic enough to steer through complex issues to ensure circuits are handed over in a timely fashion. You will also keep customers and partners fully updated with order progress, with close attention to delivery timelines and highlighting issues that may jeopardise delivery.

Responsibilities
• Manage a workstack of connection installs that are currently awaiting civils
• Manage Network extensions which require Civils / PIA amendments
• Manage the contractor to ensure process is followed and PIA compliant including chasing SPO evidence
• Drive customer connections whilst awaiting civils and contractor to find work arounds i.e., civils avoidance or re routes
• Manage costs
• Data tracking
• Updating the customer and partners with progress
• Proactive with permit checking - Street Manager
• Identify and manage risks & issues to minimise the impact to customers
• Work as part of a team to maintain a positive environment, building strong relationships across the business

Experience

• 2+ years experience in a Civils Coordinator/Administrator role
• Analysis, organisation, and planning skills
• Excellent communication skills (written and verbal)
• Self-motivated and driven to meet service objectives and targets
• Enthusiastic and highly motivated with an eye for detail
• Able to liaise and interact effectively with management, technical teams, and customers
• Flexible approach and able to manage varying workload
• Team Player

Desirable Experience

• Knowledge of GPON telecoms networks
• Experience of Street Manager porta

Benefits

• Up to £30,000 DOE
• Hybrid working
• Birthday and work anniversary off
• 25 days holiday plus bank holidays
• Death in service
• Additional benefits

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